Terms & Conditions

All artwork must be submitted in Illustrator (.ai) or Photoshop (.psd) format at least 300 dpi. If created in Photoshop please send artwork with layers and sized up to the final print. If created in Illustrator, please make sure text is converted to outlines. We also accept the following files: .pdf, .eps, or .tiff. We will not proceed with the order if artwork is of poor quality.

Digital mock-ups are sent via email within 1-2 business days after order has been placed. The digital mock-up must be approved or acknowledged with a response to our email. If you do not approve the mock up within 24 hours your order may be delayed. After approvals are signed or approved via email, there will be no changes allowed. Please be sure to check your mock-up for artwork accuracy such as: color, dimensions, spelling and product information.

We are not responsible for:

• Spelling, punctuation, incorrect dates, grammatical errors, or any other customer mistakes.

• Design errors or color selection errors in customer artwork.

• Low-grade quality or low-resolution of customer images/artwork.

Artwork charges vary based upon complexity of your design. Prices for graphic design starts at a minimum of $50 per half-hour.

Changes are only allowed on your order within the first 24 hours of your written approval of your digital mock-up, unless otherwise noted. This includes, but is not limited to, order quantity and sizes, garment color, and ink color. Additional fees may apply.

All orders are final, however if a cancellation is necessary, it must be made within 24 hours. Orders that have been placed will be subject to a 30% restocking fee plus partial payment covering any services already provided.

Cancellations will not be allowed if the order is already in process or any printing has been done. If your order is a rush order, there are no changes allowedafter your order has been placed and any payment is received.

Due to COVID-19, all sales are final. We will return to normal cancellation process once business returns to normal.

We offer rush services for an additional 50% of your invoice. This 50% fee guarantees that your order will be prioritized above existing orders and will be completed within 3-5 business days. Basic artwork fees will be included in the rush fee. There are no returns or refunds on rush orders.

We do our best in practicing quality control to ensure that every garment is printed correctly, but we are human and mistakes are inevitable. Customers have 48 hours to inspect and report any damages or defects with the order.

Please keep in mind that we have a 5% damage allowance, and because of this, we recommend to order additional units. My City Screen Printing is not liable for any garment manufactured inconsistencies including, but not limited to, mislabeled garments, color dye irregularities, stitching errors, rip, tears or holes in garments. My City Screen Printing is also not liable for inconsistencies in discharge printing due to fabric, fabric dye and/or fabric content. We are not responsible if certain items are out of stock. If items are out of stock, we will inform you as soon as possible and offer you alternate styles.

In regards to print placement, please be aware that the industry standard is 1/4” tolerance in either direction. Anything within this threshold will not be considered a misprint.

Screens are the property of My City Screen Printing and are not sold to customers. Screens are reclaimed once orders are completed and taken off the press. Designs are re-burned onto fresh screens when customers return with the same design.

My City Screen Printing is not responsible in the occurrence of customers providing the incorrect quantity when submitting goods to our facilities for printing.

Customers supplying shirts for discharge inks must supply shirts recommended for discharge inks. My City Screen Printing will not be responsible for any damages occurred for non-dischargeable shirts/goods. We require at least one additional unit per style in each color for testing ink such as discharge or any other special techniques.

It is the customer’s responsibility to carefully review all invoices prior to approving them. We are committed to quality and stand behind our printing and services, however with written approval of invoices, it is not the responsibility of My City Screen Printing for errors that do not adhere to the invoices. Customers have 48 hours to inspect and report any damages or defects with the order. We reserve the right to require you to return the original order before we begin discussion about refunds or reprints.

Returns and refunds do NOT apply to rush orders.

Due to COVID-19, all sales are final. We will return to normal returns and refunds process once business returns to normal.

Due to the differences in color translation from monitor-to-monitor, we cannot guarantee that the final printed product will match that of the colors on your screen. The colors that we produce may be calibrated differently.

Due to the fact that DTG is a digital printer that prints onto the garment, not all color ranges can be met. For exact color matching, please ask for screen pritning services with My City Screen Printing Pantone matching system.

DTG works best on 100% ring spung cotton. We know what works best for DTG through our testing. Please let My City Screen Printing provide the garments for the best printing results.