Policies & Guidelines

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Minimums

Our minimum for screen printing is 12 units for a 1 color design. The color minimums go up by dozens, so 24 units for 2 colors, 36 units for 3 colors, etc. We can print a maximum of 6 colors – anymore than this, please refer to sublimation.

Embroidery also has a 12 unit minimum per design, for up to 15 colors.

Payment

We require at least a 50% deposit before beginning any orders. We accept cash, checks, and major credit cards (Visa, MasterCard, American Express, Discover). If you wish to pay via PayPal, please let us know so we can invoice you accordingly.

Prices

My City Screen Printing has the right to change and alter pricing without notice. We care for our clients and always try to keep our prices fair and reasonable, while sticking within industry standards.

Estimate

Estimates expire in 30 days. Estimates are not final and are subject to change upon review of your design, plus other uncertain factors such as garment choices. We try our best to respond to you as quickly as possible. You will typically receive an estimate within 1-2 business days of your quote request.

Artwork

All artwork must be submitted in Illustrator (.ai) or Photoshop (.psd) format at least 300 dpi. If created in Photoshop please send artwork with layers and sized up to the final print. If created in Illustrator, please make sure text is converted to outlines. We also accept the following files: .pdf, .eps, or .tiff. We will not proceed with the order if artwork is of poor quality.

Art Approval and Disclaimer

Digital mock-ups are sent via email within 1-2 business days after order has been placed. The digital mock-up must be approved or acknowledged with a response to our email. If you do not approve the mock up within 24 hours your order may be delayed. After approvals are signed or approved via email, there will be no changes allowed. Please be sure to check your mock-up for artwork accuracy such as: color, dimensions, spelling and product information.

We are not responsible for:

• Spelling, punctuation, incorrect dates, grammatical errors, or any other customer mistakes.

• Design errors or color selection errors in customer artwork.

• Low-grade quality or low-resolution of customer images/artwork.

Artwork Charges

Artwork charges vary based upon complexity of your design. Prices for graphic design starts at a minimum of $50 per half-hour.

Changes to Your Order

Changes are only allowed on your order within the first 24 hours of your written approval of your digital mock-up, unless otherwise noted. This includes, but is not limited to, order quantity and sizes, garment color, and ink color. Additional fees may apply.

Cancellations

All orders are final, however if a cancellation is necessary, it must be made within 24 hours. Orders that have been placed will be subject to a 30% restocking fee plus partial payment covering any services already provided.

Cancellations will not be allowed if the order is already in process or any printing has been done. If your order is a rush order, there are no changes allowedafter your order has been placed and any payment is received.

Turnaround Time and Due Dates

Our typical turnaround time is 5-10 business days, beginning upon receipt of your final artwork files, garment order, and 50% deposit. We do offer rush turnaround for additional fees. Be sure to let us know if you have a specific deadline, and we will try our best to work plan schedule for your due date. Payment is due upon receipt. Please note that the agreed upon due date means end of day on said date.

Rush Orders

We offer rush services for an additional 50% of your invoice. This 50% fee guarantees that your order will be prioritized above existing orders and will be completed within 3-5 business days. Basic artwork fees will be included in the rush fee.

Damages Allowance

We do our best in practicing quality control to ensure that every garment is printed correctly, but we are human and mistakes are inevitable. Customers have 48 hours to inspect and report any damages or defects with the order.

Please keep in mind that we have a 5% damage allowance, and because of this, we recommend to order additional units. My City Screen Printing is not liable for any garment manufactured inconsistencies including, but not limited to, mislabeled garments, color dye irregularities, stitching errors, rip, tears or holes in garments. My City Screen Printing is also not liable for inconsistencies in discharge printing due to fabric, fabric dye and/or fabric content. We are not responsible if certain items are out of stock. If items are out of stock, we will inform you as soon as possible and offer you alternate styles.

In regards to print placement, please be aware that the industry standard is 1/4” tolerance in either direction. Anything within this threshold will not be considered a misprint.

Screens

Screens are the property of My City Screen Printing and are not sold to customers. Screens are reclaimed once orders are completed and taken off the press. Designs are re-burned onto fresh screens when customers return with the same design.

Customer Provided Garments

My City Screen Printing is not responsible in the occurrence of customers providing the incorrect quantity when submitting goods to our facilities for printing.

Customers supplying shirts for discharge inks must supply shirts recommended for discharge inks. My City Screen Printing will not be responsible for any damages occurred for non-dischargeable shirts/goods. We require at least one additional unit per style in each color for testing ink such as discharge or any other special techniques.

Shipping and Delivery

Customers are responsible for all shipping and handling fees, when applicable. Customer must inform us when placing the order if the order will be shipped to a specific location. We ship via UPS or USPS, and add shipping cost to your invoice in the end. My City Screen Printing is not responsible for any delays due to natural disasters or any circumstances beyond our control.

Returns and Refunds

It is the customer’s responsibility to carefully review all invoices prior to approving them. We are committed to quality and stand behind our printing and services, however with written approval of invoices, it is not the responsibility of My City Screen Printing for errors that do not adhere to the invoices. Customers have 48 hours to inspect and report any damages or defects with the order. We reserve the right to require you to return the original order before we begin discussion about refunds or reprints.

Storage Fee

Orders that are not picked up within 5 business days will be charged a storage fee. Beginning the 6th business day, your order will accrue a charge of $10 per day. After 30 days of non-pick up, we will donate to a charity of our choice.

Copyrights

My City Screen Printing is not liable for any copyright infringement that is brought in by our customers. It is the customer’s responsibility to do his or her own due diligence on artwork and designs. Additionally, we are not responsible for any missing information that is used for branding purposes.

Blank Apparel

We do not sell blank apparel by any means without any customizations or embellishments placed onto the apparel by My City Screen Printing.

Sublimation Colors

Due to the differences in color translation from monitor-to-monitor, we cannot guarantee that the final printed product will match that of the colors on your screen. The colors that we produce may be calibrated differently.

Dierect-to-Garment (DTG)

Due to the fact that DTG is a digital printer that prints onto the garment, not all color ranges can be met. For exact color matching, please ask for screen pritning services with My City Screen Printing Pantone matching system.

DTG works best on 100% ring spung cotton. We know what works best for DTG through our testing. Please let My City Screen Printing provide the garments for the best printing results.

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