Your Frequently Asked Questions
What is your minimum?
We have a minimum of 12 units per design (only 1 color design).
What is your turnaround time?
Our typical turnaround time is 5-10 business days, beginning upon receipt of your final artwork files, garment order, and 50% deposit. We understand that deadlines can creep up on you fast, so please keep our turnaround time in mind when ordering.
Do you offer rush jobs?
Yes, we offer rush turnaround for an additional fee. Please contact us for pricing.
Do you have a price list?
What type of apparel do you carry?
Can you print on hats?
It depends on what you’re looking for —
Screen Printing: only under bill printing is available (one color design)
Embroidery: yes, please contact us with questions regarding specifics.
Sublimation: yes, only on the front. Please contact us with questions regarding specifics.
What kind of printing techniques do you offer?
Is there a difference in cost between ink techniques?
Yes, cost varies depending on the type of ink. Plastisol printing is the industry standard and usually the most economical.
Do you allow ink color changes?
Yes, but with a minimum of 12 units per color change. Each color change is an additional $10.
What are the artwork requirements?
Acceptable File Types:
- Adobe Illustrator (.ai)
- Adobe Photoshop (.psd)
- Vector (.eps)
- Portable Document Format (.pdf)
- Tagged Image File Format (.tiff)
We require all files to be in Adobe Illustrator or Adobe Photoshop. Adobe Photoshop files must be at least 300 dpi, must contain the layers, and must be sized up to the final print. If artwork is done in Adobe Illustrator, please make sure text is converted to outlines.
We will not proceed with the order if artwork is of poor quality.
How do I submit my artwork to you?
You can simply email it to us at firstname.lastname@example.org
Do you provide samples/press checks/photo checks?
Yes, we do, at an additional cost. We charge a $50 Press Check Fee, which applies to each design that you would like to preview. If you would like to set up a Press Check, let us know and we will set up a time to have you come in.
What is the maximum print area?
Our recommended maximum print area is 12.5” x 15”.
If you would like to go larger, there will be an additional fee. Please contact us with specific sizes.
What fabrics/materials can you print on?
We can print on cotton, polyester, rayon, modal, fleece, and blends. Some fabrics may require testing to give you the best possible end product.
What areas can you print on?
The standard print locations are:
- Full front – please see maximum print area for sizing
- Full back
- Left chest
- Upper back
- Sleeve(s) – each sleeve is considered as separate locations
- Inside tags – 36 unit minimum
If there is a particular location you’d like to print, and don’t see above, please contact us and we will do our best to accommodate your needs.
Can the customer supply the garments?
Yes, however we require 1-2 extra units for test prints before full production as we do not replace customer provided garments for any reason.
We work with several wholesale distributors to source garments at their best available price, therefore it is advantageous and cost effective to let us provide your garments. However, you are more than welcome to provide your own.
Do customers own the screens?
No. Screens are property of My City Screen Printing. The customer pays for setup and the preparation of screens.
Can you ship my order?
Yes, we can ship your order anywhere in the US via UPS. We also ship to PO Boxes, US Territories, and APO/FPO addresses using USPS. Shipping costs vary depending on location, weight, and expected date.
Can you ship my order internationally?
International orders are shipped via DHL or USPS International Priority Mail. You will be responsible for paying taxes and duties to the local government at the time of delivery, this is not the responsibility of My City Screen Printing.
Please Note: Duty, customs tariffs and VAT are set by the local government and determined based on a combination of the country of origin or manufacturing of the goods being purchased, and the classification of that merchandise in accordance with a harmonized system adopted and used by the local government. The amount of applicable duty, tariffs and taxes will vary based on the product ordered and the specific rates set by the local government.
We recommend that you familiarize yourself with your country’s policies prior to ordering.